Indigenous Health
We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.
Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.
Closing the Gap (CTG)
Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, co-ordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.
Billing
Runaway Bay General Practice is a mixed billing clinic. From 1st March 2023. ,there is a gap fee fee for consultation except for DVA,consession or HCC holders or children under 16. Please call reception on 07 55289111 for more info.
Appointments
Runaway Bay General Practice runs an appointment system. You can make an appointment by contacting the practice by phone or booking online.
We also offer Walk-in appointments which is usually a short /fit in appointment unless there is available spot /cancelation .
Please inform reception staff when booking if you may require a long appointment.
If you have any forms which need to be completed, please also advise reception as this may require a private fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
Runaway Bay General Practice aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
We would really appreciate it if you no longer need your appointment to please call and cancel so another patient can book the appointment.
Telehealth Services
We offer telephone consultations to all of our existing patients. The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment.
When making an appointment online simply select the appointment type ‘phone consultation’ rather than the reason for the appointment.
Alternatively, you can call reception on 07 5528 9111 for bookings.
Please note, your GP will do their best to contact you at the scheduled time however unexpected delays may occur.
Both referrals and imaging requests can be faxed to your email or healthcare provider post-appointment.
Scripts issued during a telephone consult will need to be picked up at reception or faxed to the pharmacy or your email.
Please be advised that we DO NOT PRESCRIBE S8 medications.
Workcover
If you were injured at your worksite or on the way to work or on your way home from your work then you may be eligible to Claim Workcover from your Employer.
Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.
Please advise our Receptionist if your consultation is a work related one prior to seeing the Doctor.
Fees
All skin cancer consultation and procedure are mixed billed
Non-skin cancer/Cosmetics procedures such as cyst, benign mole, etc excision may cost out of pocket. The actual amount will depend on the complexity of the work being done.
DVA gold cardholders will be bulk billed for all procedure.
Telephone
To maintain confidentiality, we avoid telephone interruptions to doctors. The nurse may be able to assist you. Should you wish to speak to your doctor, a message will be taken, and your call returned as soon as possible.
Patient Privacy
This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask at reception.
Recall and Reminder System
As our practice is committed to preventive care, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.If you wish to opt-out of this, please inform our reception staff.
Test Results, Repeat Prescriptions, Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend /talk to your doctor in order to receive all results, scripts or referrals. Our receptionists are unable to provide you with your results over the phone.
If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.
Disability Facilities
This practice is designed for wheelchair access. Should you have special needs, please discuss them with your doctor.
Car Parking
For your convenience car parking is available in the Runaway Bay General Practice car park.
Management of Personal Health Information
Your medical records are private and confidential and only available to authorised members of staff. All information at Runaway Bay General Practice is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.
My Health Records
My Health Record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.
This practice can upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Suggestions or Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Please use one of the following:
Phone: 07 5528 9111
Email: admin@rbgp.com.au
Use the suggestion box.
